Over the last decade, online reviews have become a common part of a patient’s purchasing decision. But, with reviews now being a huge part of online search results, a poor star rating or the feedback of unhappy patients can be hard to miss. This course provides an in-depth look at how consumers are using local business reviews – from the necessary star ratings, to how many reviews are needed, and how these impact the decisions of potential customers. It also highlights how different generations use and write online reviews.
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Get Paid & Communicate Safely with
Text-to-Pay & Two-Way Texting
Easily “text-enable” your landline phone number to enable quick and safe communication with patients for curbside adjustments and repairs, to schedule a visit, check-in for an appointment, upload pictures of their insurance cards, send you pictures of symptoms for triage/scheduling, to ask questions, and more. You can even send a secure payment request and patients can conveniently pay their bill whenever they want… often the same day!
Increase Patient Reviews Online
Without Breaking the Bank
Positive reviews make 91% of consumers more likely to use a business and the average consumer reads over ten reviews before feeling able to trust a local business. Get the tool to send effortless texts or email invitations to patients requesting online reviews. It also includes access to a HIPAA compliant photo-release functionality for patient pictures and testimonials, post-ready social media content, a post scheduler, and more to build a positive online reputation that helps patients choose your practice.
Offer Patients eForms to Complete Online Pre-Visit
Reduce in-person contact, improve efficiency, and save paper with patient e-forms customized to your practice’s needs. Patient e-forms are PCI & HIPAA compliant, password protected, can include uploaded insurance card images, and more. Convert paper forms used for patient intake, health history, wellness screenings, and more to electronic format that patients can complete on a mobile device or desktop computer before they arrive for their appointment.