Patients have more choices for purchasing eyewear and contact lenses than ever before. Eye care professionals must adapt their practices to accommodate what the post-COVID patient cares about most and create the most safe, yet remarkable experience possible. Learn how to reimagine the patient journey, how to listen and identify the most common patient purchasing objections, the skills necessary to overcome their purchasing fears, how to differentiate from online retailers, and strategies to retain and build loyal relationships.
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Communicate Safely & Get Paid with Two-Way Text & Two-Way Text-to-Pay
Easily “text-enable” your landline phone number to enable quick and safe communication with patients for curbside adjustments and repairs, scheduling a visit, checking-in for an appointment, uploading pictures of their insurance cards, sending you pictures of symptoms for triage/scheduling, asking questions, and more. You can even send a secure payment request and patients can conveniently pay their bill whenever they want…Often the same day!
Manage Social Media & Increase Patient Reviews Without Breaking the Bank
Consumers are 91% more likely to use a business with positive reviews and the average consumer reads over ten reviews before feeling able to trust a local business. Effortlessly send text or email invitations to patients requesting an online review. This tool also includes HIPAA compliant photo-release functionality for patient pictures and testimonials, post-ready social media content, a post scheduler, and more to build a positive online reputation that helps patients choose your practice.
Help Patients Compare Eyewear Apple-to-Apples
While cheaper purchasing options may exist online, it’s important your patients know the quality isn’t the same, and although they may save money upfront, the products often won’t live up to expectations and their vision can su er. Personalize this brochure with your logo and use it in your practice to communicate the importance of comparing apples-to-apples when purchasing eyewear and prevent patients from walking out the door with their Rx.